Once there was a boy named Billy, who really, really wanted to be known as a “Car Guy.” His life’s goal was to have the most impressive toy car collection on the block. Billy was really, really good at dreaming about his car collection. He was really, really good at talking about having a car collection. But, the trouble was, sometimes one or two of his cars would lose a wheel!
“That’s okay,” Billy thought. “We can fix this.”
And then he would shout, “MOM!”
For years, Mom or Dad would patiently reassemble Billy’s toy vehicles, whenever he informed them about an issue. But, eventually, they decided that a kid who wanted to be a “Car Guy” would need to learn how to do some repairs himself… And it wasn’t long before another truck lost its wheels.
Billy spent about 5 seconds trying to jam a wheel through the windshield before he shouted, “MOM!!!” She listened patiently while he shared his needs: “I’ve gotta get some help with this truck, because it just isn’t working for me!”
“Billy, wheels don’t go on windows,” Mom said with a smile, happy to be of assistance. “You need to attach the wheels to the drive shaft. And I can even give you a screwdriver, if you’d like to borrow it!”
Billy thanked his mother for her help.
But, as she walked back into the house, the thought occurred to him that his truck was still broken. And, a few minutes later, with a screwdriver in his hand, Billy sat pondering why this particular Crisis wasn’t getting handled as efficiently as those in the past had been. It seemed as though the trucks in his collection were more high-maintenance than the cars…
Billy spent a little time whacking the wheels with the screwdriver before the truck’s bumper fell off. And that’s when he decided he needed to add another member to his Vehicle Maintenance Team. He scooped up the broken truck pieces and walked to his friend, Danny’s, house.
“Our truck is broken, Danny. I’m not a mechanic. Can you help me put the wheels back on?” Billy asked politely.
Danny thought about the fact that Billy had always been friendly. And Danny really did want Billy to succeed! So Danny took a look at the pile of truck pieces and said, “Well, I’m not a mechanic, either. But I do know that’s not how you use a screwdriver. You need to twist it.”
Billy thought Danny sounded pretty smart and capable, so he handed the screwdriver over: “Can you do it?”
Danny replied, “I saw my older brother’s friend do it once. He says the front wheels and back wheels are actually different sizes, even though they look the same. So you have to be careful to make sure they’re in the right position, or they’ll never–“
“I’m not a mechanic, Danny,” Billy interrupted. “Can you put the wheels on?”
Danny blinked a few times, and then shrugged and suggested, “You could ask my brother?”
So… Billy went inside the house to talk with Big Stan…
Big Stan didn’t have a lot of time for neighbor kids. So he just got right to the point:
“Listen, Squirt. I don’t know anything about cars. So, whenever I need help, I just pay my Professional Car Guy.” Billy’s eyes lit up just hearing those words. A real, professional Car Guy! Just like himself!
Big Stan continued: “My Car Guy has been obsessed with cars since he was a kid…always taking stuff apart and putting it back together again. He knows absolutely everything. Maybe he’ll teach you a thing or two?”
Billy was thrilled at the thought of working with a real, professional Car Guy. So he ran to the address that Big Stan gave him.
“Oh, yeah, I can fix toy cars,” the Car Guy said. ”What make and model is your truck?”
Billy answered: “I don’t know what that means.”
“Oooookay,” the Car Guy said slowly. “Well, what kind of engine does it have?”
Billy replied: “I’m not sure about that either. But I can ask my mom!” The Car Guy ignored this.
“I can teach you how to find the model number on the underside,” the Car Guy told Billy. “That will make it easier to find extra parts on the internet, if you ever need to order replacements.”
But all of that sounded like gibberish to Billy, who was struggling to pay close attention. He was simply too excited about having his car fixed to listen closely to the actual words the Car Guy was saying.
Billy asked the only question he really wanted answered, “Are you saying you are able to fix my car?”
The Car Guy replied, “Your car can be fixed easily, if you have the right parts–“
“–Oh, that is SUCH good news!” Billy interrupted. “I will make sure I get you the right parts. Don’t worry! I will talk to my team and get back to you ASAP. THANK YOU, THANK YOU, THANK YOU!”
And, with that, Billy rushed out the door.
The next day, Billy called together his Mom, Dad, Danny, and Big Stan, to give them an update on their broken truck.
“Hello, everyone. As you know, we’ve been having a lot of trouble getting the wheels back on this truck. But I’m excited to announce we’re adding another member to the Vehicle Maintenance Team. He’s a professional Car Guy! And he seems very confident that he can fix the problem if we just get him the right parts. So–Mom and Dad–please touch base with The Car Guy to let him know where you bought the truck. And, Danny, The Car Guy asked me some questions about the number of models who can ride in it…or something… Please answer any questions he may have.”
Danny tried to ask a clarifying question here, but Billy continued:
“Big Stan is already friends with the Car Guy. So he can reach out directly and ask him which parts to get off the internet. I’m not really an expert in that area, but I feel like we’re going to be able to fix this problem now that everyone is working together! Thanks, Team!”
“Dude, are you kidding?” Danny asked, when Billy was done with his motivational speech. “Exactly what is your role in all of this?”
Surprised and hurt, Billy answered truthfully, “Um, I ran around the neighborhood all day yesterday, trying to solve this problem! And I’m the one who TALKED TO the Car Guy!”
“Okay,” Big Stan chimed in. “But you’re also the one who wants to be a Car Guy someday, and you’re not willing to learn how it’s done.”
This was even more surprising and hurtful to Billy–since he was only a few hours away from having a fixed truck. He would already BE a Car Guy by this point, if he could get some decent support! No one seemed as motivated as he was to get this project finished.
But Billy wanted to be a good Leader, so he used his active listening skills:
“I hear you saying this has been a frustrating situation,” he said kindly. ”I totally relate! It has been rough for all of us! But I really think the Car Guy can help us turn it around. Can I get a commitment from each of you to give the car guy anything he may need?”
Mom, Dad, Danny, and Big Stan turned around without saying anything and went back to what they had been doing before Billy interrupted…
Eventually, Billy’s parents got tired of hearing about the broken truck and just bought him a new one. Every year on his birthday, they added another car or truck to his collection as a way to support his dream of being a Car Guy.
Danny and Stan stopped answering his calls.
But Billy’s professional relationship with the Car Guy continued for many years, as Billy regularly paid the Car Guy to do all of his repairs, exactly like everyone else in the neighborhood did.
The Car Guy simpy ignored Billy’s annoying habit of saying “we” and “us” every time the Car Guy did everything himself.
And that’s how Billy (“The Other Car Guy”) learned a very important lesson for businessmen. If you want something done right, you have to find someone with the skill to do it for you–who’s also willing to let you take all the credit.
That business model worked for “Billy the Car Guy,” for decades.
The End.